I know of the last month, there has been lot of questions and frustrations over the instability of the Untappd platform. For those are long-time members, it may remind you of the older days of Untappd where we used to crash hard every Friday and Saturday - it sure feels like that to me.
Over the last month, we have experience a number of issues, mainly with high traffic periods, between 2pm to 7pm EST on Saturday and now recently tonight. We have tried a number of things to mitigate the effect on our services, but a lot of these issues we believe stem from our host level Rackspace, and network connections between our servers related to high load.
Unfortunately there lot of moving pieces in the Untappd network, but it is not something that we have visibility over and are working with our host to provide a solution.
I know that many of you are frustrated, and annoyed - but please note I am as well. I’ve pretty much working non-stop for the last month trying to fix this problem. We’ve got all our engineering team working on it as well, but so far - we believe we have a fix, but then something back-fires. Please rest assured that we will continue to seek out ways to improve our service and make Untappd the best and most reliable it can be. I appreciate your patience, support and please know that while this annoying, it’s great for growth as it means more and more people are using Untappd, but making it a great experience is our primary objective.
A post on Reddit from the founder of Untappd. I haven’t experienced many issues, but I guess it’s been crashing hard for others.